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REFUND & DELIVERY POLICY

Refunds Policy

If you are dissatisfied with an item purchased from our website you may return it to BorderX for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.

We will exchange or refund a product provided that:

  1. there is valid proof of purchase, i.e. till slip;
  2. it is within 6 months of the original purchase date;
  3. it is in its original packaging or condition, i.e the security seal or shrink wrap is intact (if applicable), product is unworn and unused and the online store’s price ticket is attached.
  4. All refunds are processed strictly in accordance with the original sales tender type and only after confirmation that the funds were received in our bank account.
  5. If you wish to exchange/return something that you purchased online at www.borderx.co.za and have met the above conditions for refund or exchange, you can do so in one of two ways:
  • Return the selected item to BorderX together with your invoice; OR
  • Send the selected item back to our Webstore, together with your invoice, and your credit card will be refunded with the appropriate amount. Please note that the cost of couriering the product back to BorderX shall be incurred by the purchaser. The address details are as follows:

BorderX Off Road Caravans

26 Jakaranda Building 8

Hennopspark

Centurion

0157

Delivery Policy

The following Delivery Policy is only valid for merchandise purchased via the BorderX website (“the Webstore”). This policy has been developed to ensure the accurate and secure delivery of all purchases according to your delivery needs. Should you have any questions with regards to deliveries, please contact us on 082 929 0824

  1. Free shipping for orders over RXXXX applies to main centres only and it excludes large and heavy items. Large and extra-large items are charged on a per item basis.
  2. We can only deliver products to physical addresses within the borders of the Republic of South Africa.
  3. Deliveries to main centres will be made within 2-5 business days upon acceptance of your order. (Please note: Deliveries for orders placed during lockdown will start once allowed by government and may take up to 8 working days.).
  4. Deliveries to outlying areas will be made within 4-7 business days upon acceptance of your order. (Please note: Deliveries for orders placed during lockdown will start once allowed by government and may take up to 8 working days.).
  5. Quoted delivery times are a guide only and while BorderX endeavours to meet the targeted delivery times, from time-to-time factors beyond our control can result in delayed delivery.
  6. Your deliveries will be made through our designated courier company, xxxxxx
  7. Once you have indicated your address and you have received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted.
  8. We reserve the right to contact customers and arrange alternative delivery methods and timelines if their delivery address is remote or to cancel the order if delivery is not feasible.
  9. In order to safeguard your purchase, the carrier will only deliver to the specified address and to you or one of the people indicated on the notes of the order as being authorised to receive your parcel.
  10. The courier will request proof of identity from the person receiving the parcel if this was indicated in the “notes” field of the order.
  11. All parcels delivered will be secured with a unique purchase sealing tape. Should this be broken, please follow the guidance below in point 16.
  12. The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel/carton has been received undamaged and in good condition.
  13. Proof of ID may be requested to verify authenticity of purchaser.
  14. In the unlikely event that the parcel/carton is damaged and/or the security seal is broken, then the receiving person can either:
  • Check the parcel in front of the driver and indicate on the courier’s waybill (delivery documentation) whether there are any

Both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.

  • breakages, and/or
  • damages and/or
  • items missing.

Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.

Kindly refer to our refunds policy for further information.

BorderX reserves the right to refuse service, cancel orders and terminate accounts at the company’s discretion.

If you have any questions about this Policy, our treatment of your personal information or wish to exercise any of your rights please contact us on info@borderx.co.za